Gorman Reviews

I really wanted to be able to write a good review. However I can't review something I haven't received. No answer from customer service.

Gorman is an inclusive and beautiful clothing brand. They have sizes from 6 to 20 and are ethically sourced and made. I love wearing their product and always experience above and beyond service in their stores. Extremely sad to read the horrible reviews over norhing on here.

I really wished I had read all the feedback here before purchasing. I like the designs but the weave is so thin that it's see-through. I always have to wear something underneath which takes away the benefit of a t-shirt. As mentioned previously, you get store credit, which is so stupid when you genuinely do not like the quality of the shirts.

Really bad quality clothes. I have bought a skirt and a sweater from Gorman. Both on sale but I'm glad that I at least didn't pay full price for them although they are still far too expensive for the quality. The sweater is rough to the touch, it feels and looks cheap even if I had bought it in a fast fashion store. But this one originally costs $200+. The sweater also wrinkles on the attachments between the body and the sleeves, despite being hand-washed with cold water and soft laundry liquid. I have had sweaters that cost less, but of much better quality. No more Gorman for me.

Maybe your poor website experience eg click on item to view and after does not return you to where you were - sometimes you’re near the end of the search and takes you back to the beginning, so have to scroll forever back to where you were! This may be causing your poor online sales!

Similar negative experience to others here - bought three items, waited a couple of weeks and then received a generic email from Gorman saying items were unavailable ("unsourced"). $15.00 NZ-shipping fee has not been refunded in spite of receiving none of the order.

Terrible online shopping experience. Purchased rain jacket and other items, several weeks later still not arrived, eventually I get a refund emailed due to 'not available' and missed the camping trip that I needed the jacket for.

The staff in shops lies about their return policies to push you to purchase and when you want to return the product and get a refund as they advised, they deny what they told you and don't want to refund!!!

Gorman products are good, not exceptional quality but still ok. I purchased some items online but a few items were not included in the order (even though the dispatch slip and email confirmation said all items had been shipped). No luck contacting anyone at Gorman; emails and calls go unanswered. Please take your money elsewhere and support other brands that care about their customers.

Gorman shipped me the wrong item, fine, but have since refused to give me a refund or replacement for returning the item, and have only offered credit, which I consider to be inconsistent with the Australian Consumer Law.

It has taken 2 weeks, 8 emails and 1 in store visit and I am still yet to receive a refund. Every email is from a different customer service team member and ignores the emails below which is incredibly frustrating. I am a long time Gorman customer, and it shouldn’t be this hard for me to get a replacement or refund on a $29 item, especially when Gorman is at fault. I will also be referring their representations in relation to my rights to the regulator. Incredibly disappointing, I expect more from Gorman.